Sparkle Maid

Frequently Asked Questions

We proudly serve the greater Toronto area, ensuring high-quality cleaning across the city and surrounding neighborhoods.

Our cleaning services are available from 8 AM to 6 PM, Monday through Saturday. For special requests, feel free to reach out.

Yes, we are fully insured and bonded, providing you with peace of mind during every cleaning appointment.

You can easily book a service through our website’s booking form or by giving us a call for assistance.

Absolutely! We offer recurring services, including weekly, bi-weekly, and monthly options to fit your schedule.

It’s up to you! You can provide access ahead of time if you can’t be there, and we’ll handle the rest.

Yes, we tailor our cleaning services to meet your specific needs. Let us know any areas you’d like extra attention to!

We offer a satisfaction guarantee and will work with you to address any concerns until you’re completely happy.

We ask for 24-hour notice for cancellations to avoid a cancellation fee.

Pricing is based on property size, cleaning type, and any special requests or add-ons.

Yes, we offer seasonal discounts, first-time customer deals, and more. Check our website for current offers.

Absolutely! Use our “Get a Free Quote” tool on our website, or call us for a customized estimate.

Generally, we require a minimum booking of two hours, but it may vary based on the service.

Payment is due after the service is completed to ensure you’re fully satisfied.

We accept major credit cards, e-transfers, and other online payment options. Payment is taken after the service is done.

Yes, add-on services may have extra fees, but we’ll inform you beforehand so you’re aware.

No, we maintain the same pricing on weekends for your convenience.

Cancellations within 24 hours may incur a fee, so we recommend advance notice if you need to reschedule.

While refunds are rare due to our satisfaction guarantee, we’re happy to discuss any issues and make it right.

We recommend booking 1-2 weeks in advance, especially during peak times, to secure your preferred time.

Yes, we do our best to accommodate last-minute bookings. Contact us to check availability.

Yes, you can reschedule by contacting us at least 24 hours before your appointment.

Simply choose your frequency (weekly, bi-weekly, monthly), and we’ll set it up for you.

You can cancel through our website or by contacting us directly.

Yes, you can combine services like deep cleaning and residential cleaning for a comprehensive solution.

When available, we’re happy to accommodate same-day bookings—contact us to confirm.

We’ll do our best to assign your preferred cleaner if they’re available on the date you request.

You’ll receive a confirmation email with all details, including date and time.

There’s no limit, and we’ll coordinate with you for the best scheduling experience.

Our team follows stringent health protocols, including sanitizing equipment and wearing protective gear.

Yes, eco-friendly products are available on request for an additional fee.

Yes, all team members are fully vaccinated for everyone’s safety.

We use non-toxic products in nurseries and other sensitive areas upon request.

Yes, we’re comfortable cleaning pet areas and use products safe for pets.

We prioritize high-touch areas, ensuring thorough sanitation in places like doorknobs and switches.

Yes, if you have specific product preferences, we’re happy to use them during the service.

Yes, we offer additional disinfection services. Let us know if you’d like this included.

We recommend securing valuables and tidying up to make surfaces accessible, but we handle the rest.

Yes, our team is trained to use hypoallergenic products when needed.

We follow a rigorous quality checklist and train our team to meet the highest standards. Supervisors also conduct periodic inspections to ensure consistency and excellence.

If you’re not satisfied, please let us know within 24 hours, and we’ll return to address any concerns at no additional cost.

Yes, our cleaners are thoroughly trained and certified to meet industry standards, ensuring professional and efficient service.

Absolutely. Our team uses a standardized checklist, and we perform regular quality control checks to maintain high standards.

We conduct routine performance evaluations and gather customer feedback to continuously improve our services.

We use top-grade, professional cleaning products that are effective and safe, ensuring thorough cleaning and great results.

We take all feedback seriously, using it to make improvements. Our team reviews each comment and adjusts practices as needed to maintain quality.

We maintain consistent quality by assigning dedicated cleaners to repeat clients, which builds familiarity and consistent care.

Yes, we offer a satisfaction guarantee. If you’re not happy with any part of the service, we’ll address it promptly to ensure you're fully satisfied.

Our team participates in ongoing training and stays informed about best practices, new techniques, and industry trends to keep our quality top-notch.

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