Privacy Policy

Effective Date: October 18, 2024

This Privacy Policy (“Policy”) explains how SparkleMaid (“SparkleMaid,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you interact with our services, including through our website at www.sparklemaid.ca (the “Site”).

We are committed to ensuring that your privacy is protected and that all data collection complies with relevant Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial regulations. This policy outlines how we safeguard your personal information and your choices in controlling your data.

Information We Collect and Why

We collect various types of personal information to provide, improve, and enhance our services. The types of information we may collect include:

  • Identifiers: Name, email address, postal address, phone number, and contact details.
  • Booking Information: Records of services purchased or considered, appointment details, and preferences.
  • Payment Information: Credit or debit card information for payment processing.
  • Device and Usage Information: Information such as IP addresses, browser types, and usage patterns collected through cookies or similar technologies.

We collect this information to:

  • Provide and improve our services.
  • Process bookings and payments.
  • Communicate with you regarding appointments and service updates.
  • Comply with legal obligations.
  • Improve our marketing efforts (with your consent).

How We Collect Information

We collect personal information directly from you when you:

  • Complete a booking or purchase a service through our website.
  • Fill out a contact form or request a quote via the Site.
  • Communicate with us via phone, email, or text.
  • Use our website, which automatically collects information via cookies and other tracking technologies.

We may also collect information from third-party service providers for analytics, marketing, and scheduling.

Consent for Communication

By using SparkleMaid’s services or website, you consent to receive communications from us, including:

  • Email Communications: You can opt in to receive promotional and service-related emails during the booking process. Each email includes an option to unsubscribe.
  • SMS Communications: You may also receive SMS notifications about bookings or promotional offers. You can unsubscribe by replying “STOP” to any message.

You can manage your preferences for email and SMS communications at any time by contacting us or following the opt-out instructions provided.

How We Use Cookies

Cookies are small files stored on your device to collect information about your activity on our website. We use cookies to:

  • Ensure website functionality.
  • Improve the user experience.
  • Track usage and performance for website analytics.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on the Site.

Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party providers, such as payment processors, scheduling platforms, and marketing services, who help us deliver our services.
  • Legal Compliance: Government entities or law enforcement agencies, if required by law or to protect our rights.
  • Business Transfers: In the event of a business transfer, such as a merger or acquisition, your data may be transferred to the new owner.

We do not sell or trade your personal information to third parties for commercial purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to request the deletion of your data, please contact us, and we will comply unless we have a legal obligation or legitimate business reason to retain the information.

Your Privacy Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate information.
  • Request deletion of your data, subject to legal exceptions.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [Insert Contact Information]. We will verify your identity and respond to your request in accordance with applicable privacy laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure. By using our services, you acknowledge and accept this risk.

Third-Party Analytics and Advertising

We may use third-party analytics tools, such as Google Analytics, to better understand how visitors use our website. These tools may collect information about your use of the Site via cookies. You can opt out of Google Analytics by downloading the Google Analytics Opt-Out Browser Add-on.

We do not engage in third-party behavioral advertising or share your personal information for advertising purposes without your consent.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will post any updates on this page, and the effective date will be revised accordingly. Your continued use of the Site and services after such changes indicates your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at.
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